APPENDIX A – CONDITIONS OF PARTICIPATION IN GREAT SOUTHERN TREASURES BLOOM FESTIVAL
Inclusion in the program will be at the discretion of the Great Southern Treasures (the organisers) to ensure a high level of standard is maintained and a fair and diverse representation is achieved.
Each Event Holder is responsible for the costs associated with hosting an event.
Each Event Holder is responsible for coordinating and planning their respective event.
TICKETING
Booking for paid events will be through the event’s booking portal. Each Event Holder will have access to the site link to include on their own website. The event managers will work with each paid event to educate and manage the bookings process.
Each event will be posted on the Bloom Festival page of the Great Southern Treasures website with ticketing information.
PLANNED PROMOTION & TICKET RELEASE
From August 2024, the Great Southern Treasures website will be updated with all relevant information and will be monitored and edited regularly to ensure all information is correct.
APPENDIX B – MEMORANDUM OF UNDERSTANDING
Definitions:
Festival – refers to the next Bloom Festival to be held.
Event – refers to a specific function organised by the Event Holder and included in the program.
Event Holder – refers to the person, business or organisation that is putting on an event.
For its part, Bloom Festival undertakes to:
- Publish the details of the Event Holders event in the Festival program
- Publish the details of the Event Holders event on the website
- Promote the Festival to media and other stakeholders within intrastate and interstate markets
- Provide (non-cash) support, advice and guidance to event holders
- Provide collaborative support to the Event as mutually agreed
For its part, the Event Holder undertakes to:
- Solely manage and also co-promote its individual Event or as arranged with the Event Managers.
- Take on all activities and procedures required to ensure the event is staged as agreed and published.
- Not withdraw their already promoted event without proper consultation with the organisers as well as due diligence being carried out. It is beholden on the Event Holder to make all efforts to ensure the event is held.
- Ensure that they have a manageable plan in place their event.
- Demonstrate to the Event Managers that they have the appropriate insurances and licenses needed for their Event including (but not limited to) public liability and responsible service of alcohol.
- Ensure all events are drug and smoke free and have an emphasis on responsible alcohol consumption.
- Display all signage supplied for the duration of the Festival. Signage must be returned at the end of the Festival.
- Collect required attendee data and give back to the event managers within a 5 business days of your event finishing.
- Ensure that the Festival survey is distributed to all attendees at the time of the event, collected and returned to Event Managers if required.
- Ensure they have an appropriate Risk Management Plan in place needed for their event.
- Ensure they have an appropriate Emergency and Evacuation Plan in place needed for their event.
- Ensure they have emergency contact numbers in visible sight where required.
- Ensure you have an Incident Report Form on site at all events. (If you do not have an Incident Report Form, the Event Managers can provide a template)
- Be able to provide scheduled equipment maintenance records if required, for any major equipment and events that pose any possible risk of injuring another person.
- Ensure you have the correct procedures for handling and storage of chemicals.
- Ensure appropriate first aid kit(s) are onsite and readily accessible at their event.
- Ensure you have evidence of adherence to regulation pertaining to cleanliness and hygiene including food hygiene, if applicable.
- Ensure that all online and printed material produced for the Event include the Bloom logo, major sponsors and a reference to the Festival.
- Circulate the PDF or print versions of the Festival brochure to your membership database.
APPENDIX C – CUSTOMER SERVICE POLICY
At the organisers discretion, any breach of this Policy may result in immediate exclusion from the program.
As an Event Holder, you will:
- Act in a professional manner and be polite at all times
- Deal with enquiries promptly or explain the reason for any delay.
- Keep any promises made.
- Be open and honest and explain any decisions.
- Be apologetic if there is a mistake and ensure things are put right.
- Show everyone respect.
- Keep to the agreed timescales.
As an Event Holder, you aim to:
- Answer all phone calls.
- Return any calls within 1 working day.
- Reply to letters within 5 working days. More complicated issues will receive an acknowledgement within the response time and updates on progress until a resolution can be achieved.
- Acknowledge emails within 2 days and respond fully within 5 working days. More complicated issues will receive an acknowledgement within the response time and updates on progress until a resolution can be achieved.
- Resolve any queries at the first point of contact where possible.
- Communicate in plain language.
- Give up-to-date, accurate and timely information.
The Event Managers request that the Event Holders:
- Provide Event Manager the information needed to help in any case.
- Treat any person involved in the Festival with respect and be polite at all times.
- Provides suggestions to help improve the Festival.
APPENDIX D – COMPLAINTS HANDLING POLICY
At the organisers’ discretion, any breach of this Policy may result in immediate exclusion from the program.
Handling Complaints
All complaints should be referred to the Event Manager or handled in the following way:
Visitor Complaints
On receiving a visitor Complaint:
- Listen carefully to the complaint.
- Provide the visitor with a ‘Visitor Feedback Form’ for them to complete to ensure the complaint can be followed up.
- Explain that the ‘Visitor Feedback Form’ will be passed onto the Event Manager immediately for appropriate action and the visitor will be contacted in the near future.
- Be professional, polite and courteous and thank the customer for completing the form.
Event Managers Visitor Complaint Procedure:
On receiving a visitor complaint, Events Managers will communicate to the Event Participant concerned with a copy of the complaint and request the Event Participant to respond with any appropriate action taken to address the issue. If Event Manager receives three complaints for a particular Event Participant of similar nature and the Event Participant takes no reasonable steps to address the issue, Event Manager will suspend their benefits (including participation) until appropriate action has been taken.
Event Participant Complaints:
All Event Participant complaints will be handled by the Event Managers. If for any reason the Event Managers are unavailable, the Event Participants contact phone number will be noted and explain that the Event Managers will contact the Event Participant to discuss further.
APPENDIX E – RISK MANAGEMENT AND QUALITY POLICY
At Event Managers’ discretion, any breach of this Policy may result in immediate exclusion from the program.
Event Managers and the Event Participant ensure that its customers receive the best possible service at all times.
Event Managers and the Event Participant understand that, in our role within the Events Industry, our responsibility is to set the highest example of good, honest business ethics.
Event Managers and the Event Participant will maintain the standard for the industry.
Event Managers and the Event Participant are committed to the principles of continuous improvement of the standard of services that are offered. Event Managers has established and maintained a high reputation in the industry with these services and request that the Event Participant upheld theses at all Events.
Event Managers and the Event Participant must be aware of its duty of care and responsibilities to all of its customers. With this in mind the Event Participant must always be mindful of potential risks and hazards.
Management and Staff of the Event should be made aware of their responsibilities and commitment to Event Managers, the Event Participant and Bloom Festival to not only complete their daily tasks safely but also to be watchful for any problems which may arise.
In the event of an accident or incident the details will be reported and recorded to the Event Mangers, with a view to preventing recurrence.
APPENDIX F – HYGIENE POLICY
Event Holders are committed to protecting staff, contractor and service companies, volunteers and the community throughout their event.
1.Exhibitors, Event Holders and Participants
All exhibitors, event holders and event participants will be advised of the following regulations as part of their participation:
- If they feel unwell or have a fever, it is recommended that they do not attend
- They should bring with them their own hygiene needs including sanitiser and bench wipes or spray.
2.Physical Distancing
The event is to comply with government physical distancing regulations at the time of the event.
3.Numbers Attending
Numbers inside the venue at any one time will comply with government event venue regulations.
4. Hand Washing and Sanitising
It is recommended that the event holders supply sanitising stations for patrons at a minimum one per 250 people with the following:
- Hand Washing
- Hand Sanitiser
5.Resources
AHA Hygiene courses: https://hospitalityhygiene.com/
Sanitising products: https://www.westchem.com.au/
Covid-19 Updates: https://www.wa.gov.au/government/covid-19-coronavirus/covid-19-coronavirus-latest-updatesEnvironmentalCleaning:
World Health Organisation:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports
APPENDIX G – CANCELLATION AND CHANGE OF EVENT POLICY
Unforeseen circumstances beyond the control of the Organisers including but not limited to change of government event regulations, a state of emergency, public health emergency, pandemic, epidemic or outbreak concerns whether declared officially by government or not may require the organisers to;
- change the dates or venue of an event
- shorten the event
- change the structure of event
- cancel the event
For event cancellation or postponement, consumers may be offered an alternate ticket of equal or greater value, or a refund excluding booking fee. Refunds can take up to 30 days.
Should the already opened event be interrupted by force majeure the Organisers will not consider themselves responsible for the return of the ticket cost or part thereof.
Event Organisers, managers, partners and/or sponsors are not liable for any cost incurred due to event cancellation.
To allow for any required mass ticketing refunds, all pre purchased ticketing funds will remain in trust until 30 days prior to the event start date after which 50% may be transferred, with the remainder transferred post event.
